- Helpfulness of bus drivers was rated poorly by only 14% of respondents
- Those most likely to rate helpfulness of bus drivers poorly are younger audiences (21% of 16-34s vs 8% among those 55 years and over), those disabled/caring for someone with a disability (17%), those with financial hardships (20%), and those with mental disabilities (30%)
- The main reason cited was that the bus driver does not always offer to help the passenger board (mentioned by 66% of those who rated helpfulness poorly)
- A further area for improvement was providing next stop announcements (mentioned by 41%)
Helpfulness of bus drivers
Summary
Why respondents think helpfulness of bus drivers is poor / very poor
Base: All rating helpfulness as poor/very poor (74)
This chart shows that when asked why respondents think the helpfulness of bus drivers is poor and or very poor
66% of respondents say that the driver does not always offer to aid them in boarding the bus i.e by lowering the bus or putting down the ramp
41% of respondents say that the ‘next stop’ announcements are not playing on the buses and or that the drivers are not announcing the next stop clearly
26% of respondents give other reasons as to why they think helpfulness of bus drivers is poor/very poor
