- While only a low number of people rated this poorly (10%), those who did mentioned that they cannot use the ticketing app (57%), or that they have difficulties purchasing tickets on board (40%)
Process of purchasing tickets
Summary
Why respondents think the process of purchasing tickets is poor / very poor
Base: All rating ticket purchase as poor/very poor (42)
This chart shows that when asked why respondents think the process of purchasing tickets is poor and or very poor
57% of respondents say that they cannot use the app to purchase tickets
43% of respondents give other reasons as to why they think the process of purchasing tickets is poor and or very poor
40% of respondents say that they have difficulties in purchasing tickets on board the bus
Direct quotes from respondents
“I think the cost of the buses should be reduced £3 for a single ticket is outrageous and not everyone is able to download the app and buy in bulk.”
