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Summary

  • While only a low number of people rated this poorly (10%), those who did mentioned that they cannot use the ticketing app (57%), or that they have difficulties purchasing tickets on board (40%)

Why respondents think the process of purchasing tickets is poor / very poor

Base: All rating ticket purchase as poor/very poor (42)

This chart shows that when asked why respondents think the process of purchasing tickets is poor and or very poor
57% of respondents say that they cannot use the app to purchase tickets
43% of respondents give other reasons as to why they think the process of purchasing tickets is poor and or very poor
40% of respondents say that they have difficulties in purchasing tickets on board the bus

Direct quotes from respondents

“I think the cost of the buses should be reduced £3 for a single ticket is outrageous and not everyone is able to download the app and buy in bulk.”