Improving the repairs service - Your City, Your Say survey research

Summary

Two thirds of respondents who are not ‘very satisfied’ with the repairs service would like the quality of the repairs to be improved (66%), whilst 52% would like the time it takes to carry out the repair to be better and 43% would like the time it takes to respond to queries to be improved

What could we do to improve our service to you?

Base: Respondents who are not ‘very satisfied’ with the overall repairs service (77)

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