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Summary

  • Two thirds of respondents who are not ‘very satisfied’ with the repairs service would like the quality of the repairs to be improved (66%), whilst 52% would like the time it takes to carry out the repair to be better and 43% would like the time it takes to respond to queries to be improved

What could we do to improve our service to you?

Base: Respondents who are not ‘very satisfied’ with the overall repairs service (77)

This chart shows that:
66% of respondents who are not ‘very satisfied’ with the repairs service would like the quality of the repair to improve
52% would like the time it takes to carry out the repair to improve
43% would like the time it takes to respond to queries to improve
27% would like the professionalism of the person carrying out the repair to improve