Satisfaction with repairs completion time

• The majority of respondents are satisfied with the time it took to complete the last repair (72% very or quite satisfied)
• Higher proportions of tenants living in a flat in a building with less than less floors are very satisfied with the time it took to complete the last repair

This chart shows that
54% of respondents who have had a repair carried out in the past 12 months are very satisfied with the time it took to complete the last repair, 18% are quite satisfied, 13% are neither satisfied nor dissatisfied, 11% are quite dissatisfied, and 4% are very dissatisfied

This chart shows that
57% of tenants who have had a repair carried out in the past 12 months are very satisfied with the time it took to complete the last repair, 18% are quite satisfied, 13% are neither satisfied nor dissatisfied, 9% are quite dissatisfied, and 3% are very dissatisfied
9% of leaseholders who have had a repair carried out in the past 12 months are very satisfied with the time it took to complete the last repair, 18% are quite satisfied, 18% are neither satisfied nor dissatisfied, 45% are quite dissatisfied, and 9% are very dissatisfied

This chart shows that
73% of tenants living in sheltered accommodation who have had a repair carried out in the past 12 months are very satisfied with the time it took to complete the last repair, 20% are quite satisfied, 2% are neither satisfied nor dissatisfied, and 5% are quite dissatisfied
63% of tenants living in supported accommodation who have had a repair carried out in the past 12 months are very satisfied with the time it took to complete the last repair, 19% are quite satisfied, 13% are neither satisfied nor dissatisfied, and 6% are quite dissatisfied
49% of tenants living in general needs accommodation who have had a repair carried out in the past 12 months are very satisfied with the time it took to complete the last repair, 14% are quite satisfied, 21% are neither satisfied nor dissatisfied, 10% are quite dissatisfied, and 6% are very dissatisfied

This chart shows that
67% of tenants living in a flat in a building with more than 11 floors who have had a repair carried out in the past 12 months are very satisfied with the time it took to complete the last repair, 7% are quite satisfied, 15% are neither satisfied nor dissatisfied, and 11% are quite dissatisfied
56% of tenants living in a flat in a building with less than 11 floors who have had a repair carried out in the past 12 months are very satisfied with the time it took to complete the last repair, 21% are quite satisfied, 13% are neither satisfied nor dissatisfied, 7% are quite dissatisfied, and 3% are very dissatisfied
56% of tenants living in a maisonette who have had a repair carried out in the past 12 months are very satisfied with the time it took to complete the last repair, 11% are quite satisfied, 11% are neither satisfied nor dissatisfied, 17% are quite dissatisfied, and 6% are very dissatisfied
56% of tenants living in a house who have had a repair carried out in the past 12 months are very satisfied with the time it took to complete the last repair, 21% are quite satisfied, 12% are neither satisfied nor dissatisfied, 6% are quite dissatisfied, and 6% are very dissatisfied