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Summary

  • Over half of respondents have not had a repair carried out in the past 12 months because they haven’t needed anything fixing (54%)
  • 17% of respondents have fixed a repair themselves, whilst 9% of respondents lack confidence in the repairs service
  • A smaller proportion of respondents do not know how to report a repair or have been meaning to but haven’t got round to reporting a repair (4%)
  • Other reasons respondents have not had a repair carried out as they feel it is pointless to report a repair, or because they reported a repair which was never carried out

Why have we not carried out a repair to your home in the last 12 months?

Base: Respondents who have not had repairs carried out on their home in the last 12 months (82)

This chart shows that:
54% of respondents who have not had repairs carried out on their home in the past 12 months haven’t needed anything fixing
17% have fixed repairs themselves
9% lack confidence in the repairs service
4% do not know how to report a repair
4% have been meaning to report a repair but have not got round to it
1% are not sure if the issue needs fixing or not
15% have not had repairs carried out on their home for other reasons