Engaging With Our Tenants and Leaseholders

• The vast majority of respondents are tenants rather than leaseholders, and most have lived in their property for over four years.
• The majority of respondents live in a flat in a building with fewer than 11 floors and are in general needs accommodation.
• Three quarters live within the Portsmouth City Council local authority boundary and a quarter live within the Havant Borough boundary.
• The majority of respondents are satisfied with the council as their landlord. This rate appears slightly higher amongst tenants in sheltered accommodation and those living within areas that fall within Havant borough.
• The majority of respondents feel that they receive information on things that matter to them, and mainly find this information through House Talk magazine and letters sent to them. Tenants would largely like more information on repairs – including the council’s approach to repairs, how to report a repair, and when a repair is their own responsibility or the landlord’s responsibility.
• Respondents would like to receive information through letters sent to them, informational content in their block, and in the House Talk magazine.
• Around half of respondents always read the House Talk magazine and half of respondents use apps to access other services. Over a third of respondents would use an app to access housing services primarily for issues around repairs and estate management.
• Three quarters of respondents feel their home is safe and well maintained, and the majority have had a repair carried out to their home in the last 12 months. Of those who have had a repair done in the last 12 months, the majority are satisfied with the overall repairs service and the time it took to complete the last repair.
• Around half of respondents feel satisfied that the council makes positive contributions to their neighbourhood, whilst just over a third are satisfied with the council’s approach to tackling anti-social behaviour.
• 40% of respondents are satisfied that the council listens to their views and acts upon them. The majority have never attended a residents’ meeting, and just under a fifth are likely to attend a residents’ meeting in the future.

An online survey was launched on Monday 5 December 2022 and closed on Sunday 15 January 2023.

It was promoted through targeted marketing and communications channels to maximise consultation engagement with the council’s tenants and leaseholders:

• House Talk magazine
• Postcards
• Posters
• PCC website
• Paper copies in housing offices

In total the survey received 329 responses.

Assuming a total population of council tenants and leaseholders of 17,400, this volume of responses ensures a 95% confidence level with a margin of error of 5%, within acceptable parameters.