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In 2024, Portsmouth City Council will be reporting on tenant satisfaction measures set out by the Government’s Housing Regulator in the Charter for Social Housing. Ahead of the tenant perception consultation (which will begin from April 2023), the council would like to find out how best to maximise engagement with their tenants and leaseholders.

This consultation aimed to explore how tenants would like to be communicated with and to also provide a preliminary understanding of tenants’ overall satisfaction with the council.

Who we engaged with