- Of those who have had a repair carried out in the past 12 months, the majority are satisfied with the overall repairs service (76%)
- Higher proportions of tenants, tenants in sheltered accommodation or tenants living in flats in buildings with fewer than 11 floors are very satisfied with the overall repairs service
Satisfaction with the repairs service
Summary
How satisfied or dissatisfied are you with our overall repairs service?
Base: Respondents who have had a repair carried out in the past 12 months (196)
This chart shows that
56% of respondents who have had a repair carried out in the past 12 months are very satisfied with the overall repairs service, 20% are quite satisfied, 9% are neither satisfied nor dissatisfied, 9% are quite dissatisfied, and 7% are very dissatisfied
How satisfied or dissatisfied are you with our overall repairs service? - by tenant and leaseholder
Base: Respondents who have had a repair carried out in the past 12 months - Tenants (179) | Leaseholders (11*) *Caution small base
This chart shows that
59% of tenants who have had a repair carried out in the past 12 months are very satisfied with the overall repairs service, 20% are quite satisfied, 8% are neither satisfied nor dissatisfied, 7% are quite dissatisfied, and 6% are very dissatisfied
9% of leaseholders who have had a repair carried out in the past 12 months are very satisfied with the overall repairs service, 18% are quite satisfied, 18% are neither satisfied nor dissatisfied, 45% are quite dissatisfied, and 9% are very dissatisfied
How satisfied or dissatisfied are you with our overall repairs service? - by accommodation type
Base: Tenants who have had a repair carried out in the past 12 months - from top to bottom (55) | (87) | (16*) *Caution small base
This chart shows that
82% of those in sheltered accommodation who have had a repair carried out in the past 12 months are very satisfied with the overall repairs service, 11% are quite satisfied, 2% are neither satisfied nor dissatisfied, 4% are quite dissatisfied, and 2% are very dissatisfied
52% of those in general needs accommodation who have had a repair carried out in the past 12 months are very satisfied with the overall repairs service, 18% are quite satisfied, 10% are neither satisfied nor dissatisfied, 9% are quite dissatisfied, and 10% are very dissatisfied
44% of those in supported accommodation who have had a repair carried out in the past 12 months are very satisfied with the overall repairs service, 31% are quite satisfied, 19% are neither satisfied nor dissatisfied, and 6% are quite dissatisfied
How satisfied or dissatisfied are you with our overall repairs service? - by property type
Base: Tenants who have had a repair carried out in the past 12 months - from top to bottom (100) | (18*) | (33) | (27*) *Caution small base
This chart shows that
65% of those living in a flat in a building with less than 11 floors who have had a repair carried out in the past 12 months are very satisfied with the overall repairs service, 15% are quite satisfied, 12% are neither satisfied nor dissatisfied, 3% are quite dissatisfied, and 5% are very dissatisfied
56% of those living in a maisonette who have had a repair carried out in the past 12 months are very satisfied with the overall repairs service, 17% are quite satisfied, 6% are neither satisfied nor dissatisfied, 17% are quite dissatisfied, and 6% are very dissatisfied
55% of those living in a house who have had a repair carried out in the past 12 months are very satisfied with the overall repairs service, 27% are quite satisfied, 3% are neither satisfied nor dissatisfied, 6% are quite dissatisfied, and 9% are very dissatisfied
44% of those living in a flat in a building with more than 11 floors who have had a repair carried out in the past 12 months are very satisfied with the overall repairs service, 30% are quite satisfied, 4% are neither satisfied nor dissatisfied, 15% are quite dissatisfied, and 7% are very dissatisfied
