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Summary

  • It is most important to residents that the council delivers online services that are simple and easy to use and that residents have the ability to speak to someone on the telephone when needed (over 90% ‘very’ or ‘quite’ important)
  • The council using its buildings to provide community spaces for meetings and events is least important to residents, but still important to the majority

How important are the following to you in how the council delivers services in the future?

Weighted base: 2,049

This chart shows that
94% of residents say that online services that are simple and easy to use, are very or quite important to them, neither important nor unimportant for 5%, and unimportant for 2%
93% of residents say that the ability to speak to someone on the telephone when you need to, is very or quite important to them, neither important nor unimportant for 5%, and unimportant for 2%
85% of residents say that the council using technology to make its services more efficient, is very or quite important to them, neither important nor unimportant for 11%, and unimportant for 3%
74% of residents say that all council services available online 24/7, is very or quite important to them, neither important nor unimportant for 17%, and unimportant for 9%
71% of residents say that the ability to interact with the council face-to-face in a city centre location, is very or quite important to them, neither important nor unimportant for 18%, and unimportant for 12%
70% of residents say that the ability to interact with the council face-to-face in your local area, is very or quite important to them, neither important nor unimportant for 18%, and unimportant for 12%
68% of residents say that the council using its buildings to provide community spaces that can be used for meetings and events, is very or quite important to them, neither important nor unimportant for 19%, and unimportant for 13%