Search
Generic filters

Summary

  • Just under a third of residents have struggled to contact the council (31%)
  • Residents who have struggled the contact the council have most struggled to contact parking, roads and travel (34%) and to report something (32%), followed by recycling and rubbish (25%) and council tax (23%)

Have you ever struggled to contact the council?

Weighted base: W5 sample: 2,049

This chart shows that 31% of residents have ever struggled to contact the council and 69% have not struggled

Which service/s have you struggled to contact?

Weighted base, residents who have struggled to contact the council: 632

This chart shows that
34% have struggled to contact parking, roads and travel
32% have struggled to report something with the council
25% have struggled to contact recycling and rubbish
23% have struggled to contact council tax
17% have struggled to contact complaints
15% have struggled to contact payments
12% have struggled to contact benefits and support
11% have struggled to contact council housing
9% have struggled to contact environmental health
9% have struggled to contact adult social services
9% have struggled to contact housing needs and support
8% have struggled to contact applications
8% have struggled to contact housing benefits
7% have struggled to contact pest control
6% have struggled to contact planning
5% have struggled to contact children’s services
3% have struggled to contact school admissions
1% have struggled to contact cashiers
8% have struggled to contact somewhere else