- The majority of residents either do not contact the council or do so less than once a year (55%)
- 11% are in contact at least monthly, 12% every few months and 23% at least once or twice a year
- The top reasons residents are contacting the council are to report something (46%) or seeking information and advice (43%)
- Consistently residents are most often using the website to contact the council for various services, other than for ‘something else’
- The phone and email are popular for all services – more so email for reporting something and phone for information and advice
- Social media is the least used method of contact by residents
How often do you contact the council, either on the phone or in-person, or online via email, social media, or our website?
Weighted base: 2,049
What do you tend to contact the council about, or use our website for?
Weighted base: Residents who ever contact the council: 1,496
Residents under the age of 45 are most likely to be making payments. Those aged under 35 are getting in contact for information and advice, and those aged 45+ are most likely to be reporting something.
Those from ethnic minority groups are far more likely to be contacting the council to make payments and for information and advice than those from white ethnic groups.