- Overall, 58% of residents rate the council’s customer service as excellent or good and 13% rate it as poor or very poor
Customer service
Summary
Overall, how would you rate the customer service you receive when you contact the council?
Weighted base, residents who contact the council: W5 sample: 1,654
This chart show that
12% of residents rate the customer service they receive when they contact the council as excellent, 46% as good, 30% as fair, 8% as poor and 5% as very poor
