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  • Overall, 58% of residents rate the council’s customer service as excellent or good and 13% rate it as poor or very poor

Overall, how would you rate the customer service you receive when you contact the council?

Weighted base, residents who contact the council: W5 sample: 1,654

This chart show that
12% of residents rate the customer service they receive when they contact the council as excellent, 46% as good, 30% as fair, 8% as poor and 5% as very poor