Respondents who are not ‘very satisfied’ with the council as their landlord would like to see better communication with tenants by the council, and a better approach to repairs, ensuring they are properly and efficiently completed to a high standard
Respondents would also like the council to take action against anti-social behaviour and drug use, as well as to improve the maintenance of council properties and areas
What could we do better as a Housing Service to support you?
Base: Respondents who are not ‘very satisfied’ with the council as their landlord (191)
Take action against anti-social behaviour/ drug use
Maintenance of properties/ areas (e.g. cutting grass, repainting)
Clean communal areas
Check properties/ areas regularly
Address health risks (e.g. rats/mice, mould/damp)
Housing options (e.g. ability to move, appropriate housing)
Nothing, I feel supported
Better support for vulnerable tenants (e.g. disabled, elderly)
This table shows that
15% of respondents who are not ‘very satisfied’ with the council as their landlord would like better communication with tenants
15% would also like improvements to repairs, for example to the completion rate, quality, and efficiency
12% would like the council to take action against anti-social behaviour/ drug use
11% would like the council to improve the maintenance of properties/ areas, such as cutting the grass or repainting
9% would like the council to clean communal areas
6% would like properties and areas to be checked regularly
4% would like the council to address health risks such as rats/mice and mould/damp
4% would like better support in their housing options, such as the ability to move property, or finding appropriate housing
3% say they do not need anything else, they feel supported already
2% would like better support for vulnerable tenants such as the disabled or elderly
10% left other comments
30% did not leave a comment
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.