- Respondents who are not ‘very satisfied’ with the council as their landlord would like to see better communication with tenants by the council, and a better approach to repairs, ensuring they are properly and efficiently completed to a high standard
- Respondents would also like the council to take action against anti-social behaviour and drug use, as well as to improve the maintenance of council properties and areas
Support as a Housing Service
Summary
What could we do better as a Housing Service to support you?
Base: Respondents who are not ‘very satisfied’ with the council as their landlord (191)
| wdt_ID | Key themes | Percentage (%) |
|---|---|---|
| 1 | Better communication with tenants | 15 |
| 2 | Improve repairs (e.g. completion, quality, efficiency) | 15 |
| 3 | Take action against anti-social behaviour/ drug use | 12 |
| 4 | Maintenance of properties/ areas (e.g. cutting grass, repainting) | 11 |
| 5 | Clean communal areas | 9 |
| 6 | Check properties/ areas regularly | 6 |
| 7 | Address health risks (e.g. rats/mice, mould/damp) | 4 |
| 8 | Housing options (e.g. ability to move, appropriate housing) | 4 |
| 9 | Nothing, I feel supported | 3 |
| 10 | Better support for vulnerable tenants (e.g. disabled, elderly) | 2 |
| 11 | Other | 10 |
| 12 | No comment | 30 |
This table shows that
15% of respondents who are not ‘very satisfied’ with the council as their landlord would like better communication with tenants
15% would also like improvements to repairs, for example to the completion rate, quality, and efficiency
12% would like the council to take action against anti-social behaviour/ drug use
11% would like the council to improve the maintenance of properties/ areas, such as cutting the grass or repainting
9% would like the council to clean communal areas
6% would like properties and areas to be checked regularly
4% would like the council to address health risks such as rats/mice and mould/damp
4% would like better support in their housing options, such as the ability to move property, or finding appropriate housing
3% say they do not need anything else, they feel supported already
2% would like better support for vulnerable tenants such as the disabled or elderly
10% left other comments
30% did not leave a comment
