Housing service app

• The highest proportion of respondents would use an online app for raising a repair (48%) or to check what’s happening with a repair (43%), followed by raising anti-social behaviour issues (37%), advising on somewhere that needs cleaning (36%), or checking their rent balance (35%)
• Around a third of respondents would not use an online app for the housing service (32%)
• Respondents who would use the online app for another reason would like to use it to interact with estate officers or to notify the council about particularly helpful staff

This chart shows that
48% of respondents would use an app for the housing service to raise a repair
43% would use an app to check what’s happening with a repair
37% would use an app to raise anti-social behavioural issues
36% would use an app to advise somewhere needs cleaning
35% would use an app to check rent balances
34% would use an app to make a complaint
30% would use an app to find out information
29% would use an app to make a payment
26% would use an app to update personal circumstances
21% would use an app to register for a mutual exchange
18% would use an app to advise somewhere needs gardening
15% would use an app to ask for support with living costs
13% would use an app to ask for support with mental health/ substance misuse/ domestic abuse
13% would use an app for money advice
11% would use an app to ask for support with arrears
6% would use an app to give notice
4% would use an app for other reasons
32% would not use an online app