Barriers to using apps

• Of those respondents who do not currently use apps to access services, half attribute this to preferring in person service options, whilst 29% do not have access to a device to use them, and 16% do not trust these apps
• 5% of respondents also say they do not need to use these apps or do not want to, whilst 4% cite personal characteristics which prevent them from accessing apps such as age, disabilities and language barriers. Other respondents did not know the apps existed or feel that they are too complicated to use

This chart shows that
50% of respondents who do not use apps to access services prefer in-person service options
29% do not have access to a device to use apps
16% do not trust apps
15% do not use apps for other reasons

This table shows that
5% of respondents who do not use apps to access services feel they have no need to use apps or do not want to use them
4% feel they have personal characteristics preventing them from accessing apps, such as their age, disability, or language
3% did not know the apps existed
2% feel the apps are too complicated to use