Reliability of train timings

• Reliability of train timings was rated poorly by 22% of our sample
• Those aged 35-54 and those with financial barriers to travel rated this the most poorly (28% and 39% respectively)
• The main reason that trains in Portsmouth were poorly rated on reliability of train timings is due to the fact that train times themselves were not reliable, mentioned by 93% of our sample
• A lack of access to information about delays and cancellations was also a common factor, with 25% mentioning this

Base: All rating reliability of train timings suitable for me on the train as poor or very poor (103)

This chart shows that when asked why respondents think that the reliability of train timings is poor or very poor
93% of respondents say that train times are not reliable
25% say that they cannot access information about delays and or cancellations
17% give other reasons as to why they think that the reliability of train timings is poor or very poor

“Some services are frequently cancelled short of their final destination e.g. Southern service to Victoria is often terminated at Fratton when running late (which is frequently). This particularly impacts people travelling to/from Gosport and IOW who have complicated onward journeys from Portsmouth harbour. Need more services starting at the Harbour Station – including stopping services to South Downs stations.”

“Trains are randomly cancelled, and staff are incompetent.”

“Poor rail network all round. Last minute cancellations. Getting back to Hilsea from Fratton the train was often cancelled, and it was faster to go via taxi.”