Ability to purchase and or collect tickets

• The ability to purchase/collect tickets at stations in Portsmouth is by far the best performing aspect, with only 10% rating this poorly
• Those who are disabled/caring for someone who is disabled and those who are elderly/caring for someone who is elderly are more likely to rate this aspect poorly, mentioned by 13% and 15% respectively
• The largest contributing factor to the poor rating of the ability to purchase/collect tickets is difficulties around purchasing tickets from the ticket office at the station, mentioned by 77%
• Difficulties around collecting tickets at the station was a lesser, but still prominent issue, with 38% stating this, with 36% also having difficulties purchasing tickets online

Base: All rating Ability to purchase/collect tickets as poor or very poor (47)

This chart shows that when asked why respondents think that the Ability to purchase/collect tickets is poor or very poor
77% of respondents say that they have difficulties purchasing tickets from the ticket office at the station
38% say that they have difficulties collecting tickets at the station
36% say that they have difficulties purchasing tickets online
26% give other reasons as to why they think that the Ability to purchase/collect tickets is poor or very poor

“Ticket office opening hours are poor. From Gosport – collecting tickets in advance travel can require an extra journey to a station. Online ticket purchases take ages and easy to make mistakes if you have spld’s.”

“People aren’t always at the ticket office at the station and kiosks are slow and needs more sensitivity.”

“Ticket office opening at Cosham station is erratic.”