Getting around the station

• Getting around the station was rated poorly by a third of respondents
• This was particularly poorly rated among those who struggle to travel due to being disabled/caring for someone who is disabled (36%), parents using pushchairs (35%) and those with financial barriers to travel (42%)
• The top reason given for the poor rating around ease of getting around the stations in Portsmouth was their inaccessibility, mentioned by 70%
• Access to lifts was also an issue, with 57% stating access to the lift being unavailable at certain times a contributing factor

Base: All rating getting around the station (i.e. stairs, lifts, ramps) as poor or very poor (155)

This chart shows that when asked why respondent think getting around the station (i.e. stairs, lifts, ramps) is poor or very poor
71% of respondents say that some stations are not accessible
57% say that access to the lift is unavailable at certain times
28% say that handholds are not always available
26% give other reasons as to why they think getting around the station (i.e. stairs, lifts, ramps) is poor or very poor

“Often lifts are too small, and in out-of-the-way places, away from other people.”

“The lift at Fratton is very often out of order – this should be announced on the train. Have often found myself stranded on the middle platforms.”

“Fratton lift can feel very dangerous at night.”

“Not always staff available to assist.”

“Lack of reliable assistance.”

“Help to use ramps or crossings is not always available for stations with bridges and no lift.”

“I have booked assistance before, and no assistance was provided.”