Many people at this event expressed that they do not regularly use the bus because they often do not understand how the bus works. This has led to fear and reluctance to use the bus as they are scared of not knowing how to use it properly. Therefore, they avoid it altogether, often opting to walk to their destinations instead. Attendees also highlighted that the information provided at bus stops was not clear and often did not make sense to them, reducing their likelihood of using the bus. Another concern expressed was that attendees did not know how to get to places by using the bus.
Improvements to encourage residents to use the bus should, therefore, prioritise making information about bus travel, timetables and routes clear and accessible for all. One way this has been suggested for improvement is through more information screens at bus stops, as attendees expressed that they found these really useful. Furthermore, potentially providing general information about how to use the bus may reduce psychological barriers which make residents afraid and unsure of how to use the bus.