- Over half of respondents currently find the information they need in the House Talk magazine (58%), followed by letters sent to them (45%), and Portsmouth City Council’s website (35%)
- Posters in housing blocks, housing offices/officers and word of mouth are also effective methods for tenants/leaseholders finding information
- Respondents who find information in ‘other’ ways largely get information personally from staff or people in the council
Finding information currently
Summary
Where do you find the information that you need?
Base: Total sample (212)
This chart shows that
58% of respondents find information in House Talk magazine
45% find information from letters sent to them
35% find information on Portsmouth City Council’s website
29% find information from posters in their block
27% find information by telephoning their local area office
25% find information through word of mouth
20% find information by visiting their local housing office
19% find information from housing officers
9% find information from social media
7% find information from repairs contractors
7% find information estate service officers
6% find information by emailing their local area office
6% find information by telephoning the city helpdesk
5% find information from cleaners
4% find information from customer service officers
3% find information from gardeners
2% find information from the MyPortsmouth app
13% find information from other sources
Responses for 'other'
Base: Total sample (212)
This table shows that
4% of respondents find information from scheme staff/ managers
3% find information from staff in their block
2% find information direct from a person in the council/ councillors
1% find information from other posted publications
Less than 1% find information find information from other sources
| wdt_ID | Key themes | Percentage (%) |
|---|---|---|
| 1 | Scheme staff/ manager | 4 |
| 2 | Staff in their block | 3 |
| 3 | Direct from person in the council/ councillor | 2 |
| 4 | Other posted publications | 1 |
| 6 | Other | 1 |
