Information needed

• When considering information on the housing service, over half of respondents would like information on the council’s approach to repairs (59%) and anti-social behaviour (58%), as well as the council’s responsibilities as a landlord (58%), and how safe their properties are (55%)
• When thinking about reporting issues, respondents would most like to get information on how to report problems with neighbours (49%), a repair (48%), or a problem with the cleanliness of their block (46%)
• As a tenant or leaseholder, over half of respondents would like to receive information on when a repair is their responsibility and when it’s their landlord’s responsibility (56%). Respondents would also like information on what is happening in their community (37%) and what their responsibilities are as a tenant/ leaseholder (36%)
• 5% of respondents are happy with the information they currently receive, whilst smaller proportions would like a way to follow-up on repairs or other issues raised (2%) and information on or help with housing and/or moving (2%)

This chart shows that
59% of respondents would like information on the council’s approach to repairs
58% would like information on the council’s approach to anti-social behaviour
58% would like information on the council’s responsibilities as a landlord
55% would like information on how safe the council’s properties are
44% would like information on the council’s approach to neighbourhood management
44% would like information on how the council spends rental income/ service charge income
41% would like information on who their local housing office contacts are
35% would like information on who the senior leaders are and what they do
27% would like information on the council’s policies
23% would like information on the council’s values

This chart shows that
49% of respondents would like information on how to report problems with their neighbours
48% would like information on how to report a repair
46% would like information on how to report a problem with the cleanliness of their block
43% would like information on how to report a problem with the cleanliness/ tidiness of the estate
41% would like information on how to make a complaint
29% would like information on how to let the council know when there is a need for gardening

This chart shows that
56% of respondents would like information on when a repair is their responsibility and when it is a landlord responsibility
37% would like information on what is happening in their community
36% would like information on what their responsibilities are as a tenant/ leaseholder
31% would like information on how to get help if they are struggling with making payments
29% would like information on how to get help if they are struggling with managing their home
24% would like information on finding out how much they owe
23% would like information on how they can get involved in shaping council decision making
22% would like information on how to move home
13% would like information on how to purchase their property
6% would like information on how to give notice

This table shows that
5% of respondents are happy with the information they currently receive
2% would like information on follow-ups for repairs or other issues raised
2% would like information on/ help with housing/ moving
1% would like information on tenant etiquette such as noise and disposals
1% would like information on property maintenance such as replacing carpets
1% would like information on help in the home such as help with cleaning
1% would like information on why pets are not allowed
5% would like other information
5% left a comment raising an issue
77% of respondents did not leave a comment