Rating of train aspects

• Ability to purchase/collect tickets’ attracts the most positive ratings (56% ‘good/very good’), followed by ‘helpfulness of railway staff with accessibility’ (48%), and ‘safety’ (47%)
• Poorer performing aspects are related to accessibility, with a third of respondents rating ‘getting around the station’ as ‘poor/very poor’. Other low-rated aspects are ‘accessibility’ (27%) and ‘availability of spaces suitable for me on the train’ (24%)

Base: All with barriers to travel (top to bottom): 484 | 447 | 477 | 481 | 480 | 480 | 481

This chart shows the ratings that respondents gave trains in Portsmouth in different areas
With the ability to purchase and or collect tickets, 18% of respondents say very good, 38% say good, 35% say fair, 7% say poor and 3% say very poor
With the helpfulness of railway staff with accessibility, 14% of respondents say very good, 34% say good, 33% say fair, 14% say poor and 5% say very poor
With safety, 10% of respondents say very good, 37% say good, 38% say fair, 12% say poor and 3% say very poor
With the reliability of train timings, 8% of respondents say very good, 33% say good, 38% say fair, 16% say poor and 5% say very poor
With the availability of spaces suitable for respondents on trains, 11% of respondents say very good, 31% say good, 34% say fair, 16% say poor and 8% say very poor
With the accessibility of trains, 8% of respondents say very good, 28% say good, 37% say fair, 21% say poor and 6% say very poor
With getting around train stations (i.e stairs, lifts and ramps), 7% of respondents say very good, 25% say good, 36% say fair, 24% say poor and 9% say very poor