Search
Generic filters

Summary

  • Not knowing whether they are eligible is the more frequently mentioned barrier for residents (36%)
  • Not knowing where to go for help and not wanting others to know that they need support makes it difficult for 11% of residents to access support
  • Lower proportions have had bad experiences in the past, don’t understand the application form, or don’t have online access

Is there anything that makes it difficult to access these types of support?’

Weighted base: W5 sample: 1,925


This chart shows the things that make it difficult to access these types of support
36% said not knowing if they’re eligible
11% don’t know where to go to get help
11% don’t want others to know they need support
6% have had a bad experience in the past
6% said not understanding the application form
3% said not having online access
2% said not being able to reach help (i.e. too far away from where you live)
2% said something else
56% said nothing makes it difficult for them to access these types of support

 

 

Age

Those aged 25-34 are less likely to know where to go to get help (17%), not know if they are eligible (52%), and not want others to know they need support (20%)

Disability

Those with a disability are more likely to struggle to reach help physically (6%), not want others to know they need support (17%), and to have had a bad experience in the past (12%)

Ethnic group

Those from an ethnic minority group are much less likely to know whether they are eligible (71%), where to go for help (26%), not have online access (18%), not understand the application form (23%), not want others to know they need support (20%) and to have had a bad experience (15%)

Housing status

Residents renting are more likely to not know if they’re eligible, not have online access and not know where to get help. LA renters are more likely not to understand the application form (20%), not want others to know they need support (21%), and to have had a bad experience in the past (28%)