- Most tenants are satisfied that their home is being well maintained as they find that their property is in good condition (68%). Tenants are also satisfied as they find it easy to report a repair and have the issue resolved (53%), as well as not having any damp or mould (35%)
- However, those who are dissatisfied mostly report issues with damp and mould (37%) and their property being in poor condition (35%). Those selecting ‘other’ mention issues with the quality of repairs completed, cleanliness in communal areas, and that properties are not updated for aesthetic purposes
Satisfaction and dissatisfaction with home maintenance
Summary
Why are you satisfied that your landlord provides a home that is well maintained?
Base: Those who are ‘very/fairly satisfied’ (1,082)
This chart shows why tenants are satisfied that their landlord provides a home that is well maintained:
68% Property is in a good condition
53% It’s easy to report a repair and issues are resolved
35% I don’t have any damp or mould
31% Maintenance is carried out regularly
4% Other
Why are you not satisfied that your landlord provides a home that is well maintained?
Base: Those who are ‘very/fairly dissatisfied’ or ‘neither satisfied nor dissatisfied’ (230)
This chart shows why tenants are not satisfied that their landlord provides a home that is well maintained:
37% I have issues with damp and mould
35% Property is in a poor condition
26% It’s not easy to report repairs and issues are not resolved
23% Maintenance is not carried out
28% Other
