- Those satisfied that their home is safe report that their annual servicing is good (61%) and that there are no issues in their property (e.g. no health and safety concerns, no damp/mould) making them feel safe (42%-52%)
- Concerns about anti-social behaviour is the biggest barrier to tenants feeling safe in their home (47%), whilst a third report issues with damp and mould. ‘Other’ comments reiterate instances of anti-social behaviour, report poor quality of repairs, issues with bedbugs or mice, or note that their property is unsuitable (e.g. not accessible for their needs)
Satisfaction and dissatisfaction with a safe home
Summary
Why are you satisfied that your landlord provides a home that is safe?
Base: Those who are ‘very’ or ‘fairly satisfied’ (1,091)
This chart shows the reasons why tenants say they are satisfied that their landlord provides a home that is safe:
61% Annual gas servicing is a good service
52% There are no building health and safety concerns and I feel safe
42% I don’t have any damp or mould
39% I feel secure in my home and communal areas
35% I feel safe about fire
31% The council regularly keeps me updated about safety in my home
3% Other
Why are you not satisfied that your landlord provides a home that is safe?
Base: Those who are ‘very/fairly dissatisfied’ or ‘neither satisfied nor dissatisfied’ (196)
This chart shows the reasons why tenants say they are not satisfied that their landlord provides a home that is safe:
47% I have concerns about anti-social behaviour
33% I have issues with damp and mould
28% I have concerns about health and safety issues that may cause an accident
18% I do not receive regular information about safety in my home
11% I have concerns about fire safety
4% Annual gas servicing is a poor service
30% Other
