- Tenants who are satisfied mostly appreciate that outdoor areas are kept clean and maintained (66%), that their landlord deals with issues in the neighbourhood (47%), that parks and play areas are good (38%), and feel that their landlord is involved in the neighbourhood and do their best to make it nice (35%)
- Of those not satisfied, 43% are unsure what contribution their landlord makes to their neighbourhood. Around a third each are not satisfied as they feel that their landlord is not present or involved in the neighbourhood (34%), that there are unresolved issues of anti-social behaviour in their neighbourhood (34%) or that their neighbourhood is not maintained or kept clean (31%)
Satisfaction and dissatisfaction with neighbourhood contribution
Summary
Why are you satisfied that your landlord makes a positive contribution to your neighbourhood?
Base: Those who are ‘very/fairly satisfied’ (647)
This chart shows the reasons why tenants say they are satisfied that their landlord makes a positive contribution to their neighbourhood:
66% They keep outdoor areas clean and maintained
47% They deal with issues in the neighbourhood
38% Parks and play areas are good
35% They are involved in the neighbourhood and do their best to make it nice
24% They provide services like play & youth / community/ resident participation centres
21% They undertake improvement works to communal gardens and open spaces
19% They do a lot of planting
19% They work with the local authority and other agencies to get things done
17% They make improvements to housing blocks
16% They offer activities for the community to get involved in
8% They build new housing
2% Other
Why are you not satisfied that your landlord makes a positive contribution to your neighbourhood?
Base: Those who are ‘very/fairly dissatisfied’ or ‘neither satisfied nor dissatisfied’ (326)
This chart shows the reasons why tenants say they are not satisfied that their landlord makes a positive contribution to their neighbourhood:
43% I’m not sure what contribution my landlord makes
34% They are not present or involved in the neighbourhood
34% There are unresolved issues of anti-social behaviour in the neighbourhood
31% The neighbourhood is not maintained or kept clean
28% They do not make improvements to housing blocks
17% They do not build new housing
15% They do not undertake improvement works to communal gardens
13% They do not offer activities for the community to get involved in
13% They don’t do a lot of planting
11% They do not provide services like play & youth / community centres
7% Other
