Satisfaction and dissatisfaction with anti-social behaviour handling

• Tenants are mostly satisfied as they do not experience anti-social behaviour often, if at all (58%). Others are satisfied as they have found their landlord does their best to try and resolve anti-social behaviour (46%) or that they have successfully resolved reported problems (27%)
• Just under half are dissatisfied, however, as they feel their landlord could be more proactive at solving issues (48%) and around a third each do not feel that issues are taken seriously or report that the issues have not been resolved. 42% generally report many instances of anti-social behaviour in their neighbourhood

This chart shows the reasons why tenants say they are satisfied with their landlord’s approach to handling anti-social behaviour:
58% I don’t experience anti-social behaviour often/ at all
46% My landlord does their best to resolve anti-social behaviour
27% They resolve reported problems
1% Other

This chart shows the reasons why tenants say they are not satisfied with their landlord’s approach to handling anti-social behaviour:
48% They could be more proactive at solving issues
42% There are lots of instances of anti-social behaviour in my neighbourhood
35% I do not feel reported issues are taken seriously
33% They haven’t resolved reported issues of anti-social behaviour
28% Instances of anti-social behaviour are beyond my landlord’s ability to resolve
9% Other