| Measure | 2023-2024 | 2024-2025 | 2025-2026 | |||
| Satisfaction | Dissatisfaction | Satisfaction | Dissatisfaction | Satisfaction | Dissatisfaction | |
| TP01: Overall satisfaction | 85% | 6% | 84% | 10% | 84% | 9% |
| TP02: Satisfaction with repairs | 82% | 14% | 87% | 9% | 85% | 9% |
| TP03: Satisfaction with
time taken to complete most recent repair |
85% | 11% | 87% | 10% | 85% | 9% |
| TP04: Satisfaction that the home is well maintained | 79% | 9% | 84% | 8% | 81% | 9% |
| TP05: Satisfaction that the home is safe | 79% | 10% | 83% | 8% | 83% | 8% |
| TP06: Satisfaction that the landlord
listens to tenant views and acts upon them |
75% | 9% | 78% | 13% | 73% | 12% |
| TP07: Satisfaction that the landlord keeps tenants informed about things that matter to them | 80% | 9% | 82% | 7% | 77% | 7% |
| TP08: Agreement that the landlord
treats tenants fairly and with respect |
90% | 4% | 88% | 4% | 82% | 5% |
| TP09: Satisfaction with the landlord’s
approach to handling complaints |
53% | 37% | 43% | 42% | 46% | 33% |
| TP10: Satisfaction that the landlord keeps communal areas clean and well maintained | 80% | 11% | 72% | 16% | 68% | 19% |
| TP11: Satisfaction that the landlord makes a positive contribution to neighbourhoods | 69% | 8% | 70% | 5% | 67% | 11% |
| TP12: Satisfaction with the landlord’s approach to handling anti-social behaviour | 58% | 22% | 60% | 21% | 62% | 20% |
