Repair timeframes

• The same proportion of those satisfied with the overall repairs service are also satisfied with the time taken to complete their most recent repair after reporting it (85%)
• There is, again, little variation between the two repairs contractors and by stock type
• Those living in bungalows and flats in high-rise buildings show a slightly higher level of dissatisfaction with the time taken to complete their repair (14%-18%)

How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?

This chart shows satisfaction with the time taken to complete their most recent repair:
66% are very satisfied, 19% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 4% are very dissatisfied.

This chart shows satisfaction with the time taken to complete their most recent repair by repairs contractor:
Of those managed by Mountjoy, 68% are very satisfied, 18% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 6% are very dissatisfied.
Of those managed by Comserv, 64% are very satisfied, 21% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 2% are very dissatisfied.

This chart shows satisfaction with the time taken to complete their most recent repair by stock type:
Of those living in supported/ sheltered housing, 68% are very satisfied, 19% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 4% are very dissatisfied.
Of those living in Temporary social housing, 59% are very satisfied, 28% are fairly satisfied, 9% are neither satisfied nor dissatisfied, and 4% are fairly dissatisfied.
Of those living in General needs, 66% are very satisfied, 19% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 4% are very dissatisfied.

This chart shows satisfaction with the time taken to complete their most recent repair by property type:
Of those living in a House, 65% are very satisfied, 22% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 6% are very dissatisfied.
Of those living in a Flat/ maisonette in low-rise building, 68% are very satisfied, 18% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 3% are very dissatisfied.
Of those living in a Flat in high-rise building, 62% are very satisfied, 18% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 10% are fairly dissatisfied, and 4% are very dissatisfied.
Of those living in a Bungalow, 59% are very satisfied, 14% are fairly satisfied, 8% are neither satisfied nor dissatisfied, 11% are fairly dissatisfied, and 7% are very dissatisfied.