Overall repairs service

• The majority of tenants are satisfied with the overall repairs service (85%), whilst 9% are dissatisfied
• There is little difference in satisfaction between areas served by each repairs contractor and by stock type
• Those living in bungalows express the lowest level of satisfaction with 28% reporting dissatisfaction, although caution should be taken interpreting these results due to a small base

How satisfied or dissatisfied are you with the overall repairs service from your landlord over the last 12 months?

This chart shows overall satisfaction with the repairs service:
63% are very satisfied, 24% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 3% are very dissatisfied.

This chart shows overall satisfaction with the repairs service by repairs contractor:
Of those managed by Mountjoy, 62% are very satisfied, 24% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 3% are very dissatisfied.
Of those managed by Comserv, 64% are very satisfied, 20% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 5% are very dissatisfied.

This chart shows overall satisfaction with the repairs service by stock type:
Of those in supported/ sheltered housing, 69% are very satisfied, 18% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 2% are very dissatisfied.
Of those in General needs accommodation, 63% are very satisfied, 22% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 4% are very dissatisfied.
Of those in Temporary social housing, 44% are very satisfied, 38% are fairly satisfied, 4% are neither satisfied nor dissatisfied, and 15% are fairly dissatisfied.

This chart shows overall satisfaction with the repairs service by property type:
Of those living in a Flat/ maisonette in low-rise building, 65% are very satisfied, 21% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 3% are very dissatisfied.
Of those living in a house, 60% are very satisfied, 25% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 5% are very dissatisfied.
Of those living in a Flat in high-rise building, 64% are very satisfied, 19% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 3% are very dissatisfied.
Of those living in a bungalow, 48% are very satisfied, 8% are fairly satisfied, 16% are neither satisfied nor dissatisfied, 9% are fairly dissatisfied, and 19% are very dissatisfied.