Overall satisfaction rating

• The majority of tenants are satisfied with the service provided by their landlord (84%); just 9% are dissatisfied. This has remained consistent with the previous years
• Satisfaction is slightly higher for those under the age of 25* and 55+, as well as for tenants with no disabilities (86%-88%)
• There is little difference in overall satisfaction by sex or ethnicity
• The majority of tenants are satisfied, regardless of their property characteristics or the area in which they live
• By property type, satisfaction is lowest in bungalows, with 37% feeling ‘fairly dissatisfied’ although caution should be taken interpreting these results due to a small base. Similarly, dissatisfaction is also higher in temporary social housing compared to other stock types (18%*)

*Caution should be taken interpreting some of these results due to small bases

Taking everything into account, how satisfied or dissatisfied are you with the service provided by your landlord?

This chart shows overall satisfaction:
In 2025-26, 60% of tenants are very satisfied with the service provided by their landlord, 24% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 3% are very dissatisfied.
In 2024, 62% of tenants are very satisfied with the service provided by their landlord, 22% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 4% are very dissatisfied.
In 2023, 56% of tenants were very satisfied with the service provided by their landlord, 29% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 2% are very dissatisfied.

This chart shows overall satisfaction by age group:
Of 18–24-year-olds, 73% are very satisfied, 20% are fairly satisfied, 2% are neither satisfied nor dissatisfied, and 5% are fairly dissatisfied.
Of 25–34-year-olds, 48% are very satisfied, 29% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 9% are fairly dissatisfied, and 4% are very dissatisfied.
Of 35–44-year-olds, 52% are very satisfied, 27% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 8% are fairly dissatisfied, and 4% are very dissatisfied.
Of 45–54-year-olds, 49% are very satisfied, 31% are fairly satisfied, 8% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 4% are very dissatisfied.
Of 55–64-year-olds, 63% are very satisfied, 23% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 3% are very dissatisfied.
Of those aged 65 and over, 74% are very satisfied, 15% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 2% are very dissatisfied.

This chart shows overall satisfaction by sex:
Of male tenants, 66% are very satisfied, 17% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 4% are very dissatisfied.
Of female tenants, 57% are very satisfied, 28% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 3% are very dissatisfied.

This chart shows overall satisfaction by ethnicity:
Of those from white ethnic groups, 61% are very satisfied, 24% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 3% are very dissatisfied.
Of those from non-white ethnic groups, 59% are very satisfied, 25% are fairly satisfied, 10% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 3% are very dissatisfied.

This chart shows overall satisfaction by disability:
Of those with a disability, 56% are very satisfied, 25% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 5% are very dissatisfied.
Of those without a disability, 65% are very satisfied, 23% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 2% are very dissatisfied.

This chart shows overall satisfaction by property type:
Of those living in a house, 62% are very satisfied, 26% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 3% are very dissatisfied.
Of those living in a flat/ maisonette in a low-rise building, 60% are very satisfied, 24% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 4% are very dissatisfied.
Of those living in a flat in a high-rise building, 60% are very satisfied, 20% are fairly satisfied, 10% are neither satisfied nor dissatisfied, 8% are fairly dissatisfied, and 3% are very dissatisfied.
Of those living in a bungalow, 41% are very satisfied, 14% are fairly satisfied, 2% are neither satisfied nor dissatisfied, 37% are fairly dissatisfied, and 6% are very dissatisfied.

This chart shows overall satisfaction by property size:
Of those living in studios/ properties with 0 bedrooms, 55% are very satisfied, 23% are fairly satisfied, 17% are neither satisfied nor dissatisfied, 2% are fairly dissatisfied, and 4% are very dissatisfied.
Of those living in properties with 1 bedroom, 65% are very satisfied, 20% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 5% are very dissatisfied.
Of those living in properties with 2 bedrooms, 59% are very satisfied, 23% are fairly satisfied, 8% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 4% are very dissatisfied.
Of those living in properties with 3 bedrooms, 57% are very satisfied, 28% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 2% are very dissatisfied.
Of those living in properties with 4 bedrooms, 68% are very satisfied, 26% are fairly satisfied, and 5% are neither satisfied nor dissatisfied.
Of those living in properties with 5 or more bedrooms, 100% are fairly satisfied.

This chart shows overall satisfaction by stock type:
Of those in general needs accommodation, 60% are very satisfied, 24% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 3% are very dissatisfied.
Of those in supported/ sheltered, 67% are very satisfied, 17% are fairly satisfied, 8% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 5% are very dissatisfied.
Of those in temporary social housing, 51% are very satisfied, 31% are fairly satisfied, and 18% are fairly dissatisfied.

This chart shows overall satisfaction by area:
Of those living in Portsea, 62% are very satisfied, 27% are fairly satisfied, 8% are neither satisfied nor dissatisfied, 2% are fairly dissatisfied, and 1% are very dissatisfied.
Of those living in Landport, 65% are very satisfied, 22% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 2% are very dissatisfied.
Of those living in Leigh Park, 62% are very satisfied, 24% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 5% are very dissatisfied.
Of those living in Paulsgrove, 61% are very satisfied, 23% are fairly satisfied, 8% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 2% are very dissatisfied.
Of those living in Buckland, 61% are very satisfied, 21% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 9% are fairly dissatisfied, and 3% are very dissatisfied.
Of those living in Wecock Farm, 57% are very satisfied, 24% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 10% are fairly dissatisfied, and 5% are very dissatisfied.
Of those living in Somerstown, 53% are very satisfied, 27% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 8% are fairly dissatisfied, and 3% are very dissatisfied.