| wdt_ID | Key themes | % |
|---|---|---|
| 1 | Happy as things are/ praise for their landlord | 7 |
| 3 | Maintenance and repairs (for homes) - completed properly, timely | 4 |
| 12 | Better engagement/ interaction with, or treatment of, tenants | 4 |
| 13 | Deal with/ help tenants with issues with neighbours (e.g. ASB) | 3 |
| 14 | Maintenance, repairs & cleaning of communal areas | 3 |
| 15 | Improvements to outside areas | 2 |
| 16 | Suitable accommodation | 2 |
| 17 | Improve communication with tenants | 1 |
| 18 | Improve security/ safety | 1 |
| 19 | Praise for staff | 1 |
| 20 | There should be more support for tenants | 1 |
| 21 | Improvements to bins/ bin areas | 1 |
| 22 | Following through on resolving issues/ make good on promises | 1 |
| 23 | Other | 3 |
| 24 | N/A /No relevant comment | 73 |
“Excellent service from PCC on any issues I have had. Dealt with professional and timely manner. Can’t see any improvements that would benefit me.”
“Our block has serious leaks and the flooring is crumbling and sounds hollow in places, I have reported this in the past and expressed my concerns the contractor did a plaster over it job but nothing is being done about the wider issue.”
“I think it would be helpful to maybe have a monthly meeting/gathering or even just a drop in for tenants to give ideas or ask questions and hopefully resolve things quicker than it normally takes and also this way you know your ideas or suggestions are actually being heard.”
“Regarding Anti Social behaviour I would like the Housing Officer to properly look at the problem and make resolution clear to both person raising problem and the person causing.”
