Satisfaction and dissatisfaction with a safe home

Satisfied

• Those satisfied that their home is safe report no issues in their property (e.g. no health and safety concerns, no damp/ mould) making them feel safe, as well as praising the annual gas servicing. Tenants also report feeling secure in their home and communal areas

Not satisfied

• Concerns about anti-social behaviour is the biggest barrier to tenants feeling safe in their home (40%), whilst 29% report issues with damp and mould. ‘Other’ comments reiterate instances of anti-social behaviour or raise other concerns about building security, such as doors

This chart shows the reasons why tenants say they are satisfied that their landlord provides a home that is safe:
47% There are no building health and safety concerns and I feel safe
47% Annual gas servicing is a good service
37% I feel secure in my home and communal areas
37% I don’t have any damp or mould
34% I feel safe about fire
18% The council regularly keeps me updated about safety in my home
5% Other
18% N/A/ no comment

This chart shows the reasons why tenants say they are not satisfied that their landlord provides a home that is safe:
40% I have concerns about anti-social behaviour
29% I have issues with damp and mould
25% I have concerns about health and safety issues that may cause an accident
12% I do not receive regular information about safety in my home
10% I have concerns about fire safety
4% Annual gas servicing is a poor service
36% Other
8% N/A/ no comment