Satisfaction and dissatisfaction with anti-social behaviour handling

Satisfied

• Tenants are mostly satisfied as they do not experience anti-social behaviour often, if at all (59%). Others are satisfied as they have found their landlord does their best to try and resolve anti-social behaviour (34%) or that they have successfully resolved reported problems (21%)

Not satisfied

• Around a third are not satisfied as they find there are lots of instances of anti-social behaviour in their neighbourhood (32%), they do not feel reported issues are taken seriously (31%), or because they feel their landlord could be more proactive at solving issues (30%)

This chart shows the reasons why tenants say they are satisfied with their landlord’s approach to handling anti-social behaviour:
59% I don’t experience anti-social behaviour often/ at all
34% My landlord does their best to resolve anti-social behaviour
21% They resolve reported problems
3% Other
6% N/A/ no comment

This chart shows the reasons why tenants say they are not satisfied with their landlord’s approach to handling anti-social behaviour:
32% There are lots of instances of anti-social behaviour in my neighbourhood
31% I do not feel reported issues are taken seriously
30% They could be more proactive at solving issues
28% They haven’t resolved reported issues of anti-social behaviour
16% Instances of anti-social behaviour are beyond my landlord’s ability to resolve
4% Haven’t experienced anti-social behaviour
14% Other
15% N/A/ no comment