Satisfaction and dissatisfaction with being listened to

Satisfied

• Around half of those who are satisfied generally feel that they are listened to (55%) and that their landlord is responsive or proactive (53%). Around a third also feel cared about or supported by their landlord (32%)

Not satisfied

• On the other hand, those who are dissatisfied largely feel this way as they generally do not feel listened to (49%) ,  do not find their landlord to be responsive or proactive (34%), or report their landlord as being inefficient at solving issues (32%)

This chart shows the reasons why tenants say they are satisfied that their landlord listens to their views and acts upon them:
55% I feel I am listened to
53% They are responsive / proactive
32% I feel cared about/ supported by my landlord
22% There are lots of opportunities to give feedback
18% They have a strong resident engagement team
5% Other
18% N/A/ no comment

This chart shows the reasons why tenants say they are not satisfied that their landlord listens to their views and acts upon them:
49% I do not always feel I am listened to
34% They are not responsive/ proactive
32% They are not efficient at solving issues
20% My experience depends on the housing officer
17% It’s not easy to give them my feedback/ there are not many opportunities to raise issues
10% I haven’t contacted them for anything
16% Other
6% N/A/ no comment