Satisfaction and dissatisfaction with being kept informed

Satisfied

• Receiving communications like House Talk (59%) and letters or posters about things like planned work (50%) are most appreciated by tenants to keep them informed

Not satisfied

• Those who are not satisfied feel that they do not hear from their landlord frequently (53%), whilst others feel that information is not consistent, they hear about some things but not others (28%)

This chart shows the reasons why tenants say they are satisfied that their landlord keeps them informed about things that matter to them:
59% I receive informational magazines like House Talk
50% I receive letters or see posters on information about things like planned works
22% I feel that things that are going on in my area are explained well
18% My housing officer is good at keeping me informed
9% I receive phone calls or am visited in person to be updated on things
2% Other
11% N/A/ no comment

This chart shows the reasons why tenants say they are not satisfied that their landlord keeps them informed about things that matter to them:
53% I do not hear from my landlord frequently
28% Information is not consistent – I am informed about some things, but not others
21% I am not told about things that affect me, like building works
19% Information given is not always accurate or detailed enough
8% Other
18% N/A/ no comment