Repair timeframes

• The same proportion of those satisfied with the overall repairs service are also satisfied with the time taken to complete their most recent repair after reporting it (87%)
• There is, again, little variation between the two repair companies. Dissatisfaction is marginally higher for those serviced by Mountjoy (11%, compared to 7% for Comserv)
• The majority of tenants are satisfied regardless of stock type or property type

How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?

This chart shows how satisfied or dissatisfied tenants are with the time taken to complete their most recent repair after reporting it:
71% are very satisfied, 16% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 4% are very dissatisfied.

This chart shows how satisfied or dissatisfied tenants are with the time taken to complete their most recent repair after reporting it by repairs contractor:
Of those managed by Mountjoy, 75% are very satisfied, 11% are fairly satisfied, 3% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 4% are very dissatisfied.
Of those managed by Comserv, 67% are very satisfied, 20% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 3% are very dissatisfied.

This chart shows how satisfied or dissatisfied tenants are with the time taken to complete their most recent repair after reporting it by stock type:
Of those living in Temporary social housing, 100% are very satisfied.
Of those living in General needs, 71% are very satisfied, 15% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 4% are very dissatisfied.
Of those living in supported/ sheltered housing, 59% are very satisfied, 31% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 1% are very dissatisfied.

This chart shows how satisfied or dissatisfied tenants are with the time taken to complete their most recent repair after reporting it by property type:
Of those living in a House, 75% are very satisfied, 18% are fairly satisfied, 3% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 1% are very dissatisfied.
Of those living in a Flat in high-rise building, 72% are very satisfied, 16% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 5% are very dissatisfied.
Of those living in a Flat/ maisonette in low-rise building, 68% are very satisfied, 13% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 5% are very dissatisfied.
Of those living in a Bungalow, 42% are very satisfied, and 58% are fairly satisfied.