Overall repairs service

• The majority of tenants are satisfied with the overall repairs service (87%), whilst 9% are dissatisfied
• There is little difference between the two repairs contractors, although the proportion of those ‘very satisfied’ is slightly higher for those serviced by Mountjoy
• By property type, those living in houses and bungalows express the highest levels of satisfaction (96%-100%), whilst dissatisfaction is slightly higher from those in flats/ maisonettes in low-rise buildings (13%)

How satisfied or dissatisfied are you with the overall repairs service from your landlord over the last 12 months?

This chart shows how satisfied or dissatisfied tenants are with the overall repairs service from their landlord over the last 12 months:
70% are very satisfied, 17% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 4% are very dissatisfied.

This chart shows how satisfied or dissatisfied tenants are with the overall repairs service from their landlord over the last 12 months by repairs contractor:
Of those managed by Mountjoy, 73% are very satisfied, 12% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 4% are very dissatisfied.
Of those managed by Comserv, 67% are very satisfied, 22% are fairly satisfied, 3% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 4% are very dissatisfied.

This chart shows how satisfied or dissatisfied tenants are with the overall repairs service from their landlord over the last 12 months by stock type:
Of those in Temporary social housing, 100% are very satisfied.
Of those in supported/ sheltered housing, 82% are very satisfied, 9% are fairly satisfied, 1% are neither satisfied nor dissatisfied, and 8% are fairly dissatisfied.
Of those in General needs accommodation, 69% are very satisfied, 18% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 4% are very dissatisfied.

This chart shows how satisfied or dissatisfied tenants are with the overall repairs service from their landlord over the last 12 months by property type:
Of those living in a Bungalow, 100% are very satisfied.
Of those living in a Flat in high-rise building, 72% are very satisfied, 12% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 6% are very dissatisfied.
Of those living in a House, 70% are very satisfied, 26% are fairly satisfied, less than 1% are neither satisfied nor dissatisfied, less than 1% are fairly dissatisfied, and less than 1% are very dissatisfied.
Of those living in a Flat/ maisonette in low-rise building, 69% are very satisfied, 13% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 8% are fairly dissatisfied, and 5% are very dissatisfied.