- Those who are not ‘very satisfied’ with the service provided by their landlord would most like improvements to their property; 22% would like improvements to maintenance and repairs and 16% would like more consideration given to accommodation needs generally
- Tenants also mention improving relationships between tenants and the Housing Service; 10% each suggest improving communications with tenants and improving support by being quicker to respond and more helpful to tenants
Suggested improvements as a Housing Service
Summary
What could we do better as a Housing Service to support you?
Base: Those who are not ‘very satisfied’ (396)
| wdt_ID | Key themes | Percentage (%) |
|---|---|---|
| 1 | Improve maintenance and repairs – completed properly, more timely | 22 |
| 2 | Accommodation – ensure appropriate for needs, address health risks like mould or rodents | 16 |
| 3 | Improve communications with tenants | 10 |
| 4 | Quick and more helpful responses / support | 10 |
| 5 | Improve communal areas | 7 |
| 6 | Help with issues with neighbours | 7 |
| 7 | Feel well supported/ fine as it is | 1 |
| 8 | Rents | 1 |
| 9 | Other | 5 |
| 10 | N/A / No relevant comment | 36 |
