Overall satisfaction rating

• The majority of tenants are satisfied with the service provided by their landlord (84%); just 10% are dissatisfied. This has remained fairly consistent with the previous year, with a higher proportion of residents being ‘very satisfied’ in 2024 (+6% increase)
• There is little difference in satisfaction between completion methods. Those completing the survey online express a slightly higher level of satisfaction (87%)
• The majority of tenants are satisfied, regardless of their stock type, property type, or the area in which they live
• Those in temporary social housing express higher levels of dissatisfaction (21%), although caution should be taken interpreting these results due to a small base
• Overall satisfaction is highest for those living in supported/ sheltered housing, in houses and bungalows*, and those in Leigh Park, Buckland and Wecock Farm

*Caution should be taken interpreting these results due to a small base.

Taking everything into account, how satisfied or dissatisfied are you with the service provided by your landlord?

This chart shows that at a total sample level
In 2024, 62% of tenants are very satisfied with the service provided by their landlord, 22% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 4% are very dissatisfied.
In 2023, 56% of tenants were very satisfied with the service provided by their landlord, 29% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 2% are very dissatisfied.

This chart shows how satisfied or dissatisfied tenants are with the service provided by their landlord by the method that they completed the survey:
Of those who completed the survey over the telephone: 87% are very satisfied and 13% are fairly dissatisfied.
Of those completing the survey on paper: 66% of are very satisfied, 18% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 6% are very dissatisfied.
Of those completing the survey online: 65% of are very satisfied, 23% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 3% are very dissatisfied.
Of those completing the survey face to face: 59% of are very satisfied, 22% are fairly satisfied, 8% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 4% are very dissatisfied.

This chart shows how satisfied or dissatisfied tenants are with the service provided by their landlord by ethnicity:
Of those from white ethnic groups, 63% are very satisfied, 22% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 4% are very dissatisfied.
Of those from non-white ethnic groups, 55% are very satisfied, 24% are fairly satisfied, 11% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 4% are very dissatisfied.

This chart shows how satisfied or dissatisfied tenants are with the service provided by their landlord by age group:
Of 18-24 year-olds, 73% are very satisfied, 13% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and 1% are very dissatisfied.
Of 25-34 year-olds, 56% are very satisfied, 27% are fairly satisfied, 8% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 5% are very dissatisfied.
Of 35-44 year-olds, 55% are very satisfied, 27% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 6% are very dissatisfied.
Of 45-54 year-olds, 67% are very satisfied, 11% are fairly satisfied, 8% are neither satisfied nor dissatisfied, 9% are fairly dissatisfied, and 4% are very dissatisfied.
Of 55-64 year-olds, 63% are very satisfied, 25% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 3% are very dissatisfied.
Of those over 64 year-olds, 64% are very satisfied, 21% are fairly satisfied, 5% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 4% are very dissatisfied.

This chart shows how satisfied or dissatisfied tenants are with the service provided by their landlord by stock type:
Of those in temporary social housing, 66% are very satisfied, 12% are neither satisfied nor dissatisfied, and 21% are very dissatisfied.
Of those in supported/ sheltered, 64% are very satisfied, 29% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 3% are fairly dissatisfied, and less than 1% are very dissatisfied.
Of those in general needs accommodation, 62% are very satisfied, 22% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 4% are very dissatisfied.

This chart shows how satisfied or dissatisfied tenants are with the service provided by their landlord by property type:
Of those living in a house 75% are very satisfied, 17% are fairly satisfied, 3% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 2% are very dissatisfied.
Of those living in a flat/ maisonette in a low-rise building, 59% are very satisfied, 21% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 5% are very dissatisfied.
Of those living in a flat in a high-rise building, 50% are very satisfied, 31% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 6% are very dissatisfied.
Of those living in a bungalow, 42% are very satisfied, and 58% are fairly satisfied.

This chart shows how satisfied or dissatisfied tenants are with the service provided by their landlord by area:
Of those living in Leigh Park, 69% are very satisfied, 18% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 5% are very dissatisfied.
Of those living in Buckland, 66% are very satisfied, 20% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, 4% are very dissatisfied.
Of those living in Paulsgrove, 65% are very satisfied, 17% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, 4% are very dissatisfied.
Of those living in Somerstown, 55% are very satisfied, 24% are fairly satisfied, 10% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 4% are very dissatisfied.
Of those living in Landport, 55% are very satisfied, 24% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, 6% are very dissatisfied.
Of those living in Wecock Farm, 52% are very satisfied, 39% are fairly satisfied, and 9% are neither satisfied nor dissatisfied.
Of those living in Portsea, 44% are very satisfied, 40% are fairly satisfied, 4% are neither satisfied nor dissatisfied, 8% are fairly dissatisfied, and 4% are very dissatisfied.