- Tenants who are satisfied with the repairs service like most of all that repairs are completed in a timely manner, they also praise staff for being friendly, helpful, polite and respectful of their homes
- The quality and care taken over repairs, and overall good service are also positives
Positives of the repairs service
Summary
What is it that you like about our repairs service to you?
Base: Those who are ‘very satisfied’ or ‘fairly satisfied’ with the overall repairs service (559)
| wdt_ID | Key themes | Percentage (%) |
|---|---|---|
| 1 | Usually done in good time | 42 |
| 2 | Manner/ attitude of staff e.g. friendly, polite, helpful | 16 |
| 3 | Quality of repair/ care taken | 12 |
| 4 | Communication e.g. contactable, responsive | 9 |
| 5 | Generally good service | 7 |
| 6 | Respectful of homes | 4 |
| 7 | The appointments e.g. can pick a time to suit them, easy to book, usually on time | 3 |
| 8 | Specific instances of poor service mentioned e.g. took too long, issue not resolved, quality not up to standard | 2 |
| 9 | Other | 1 |
| 10 | N/A / No relevant comment | 38 |
