- Of those who are not ‘very satisfied’ with the service provided by their landlord, around a fifth feel the Housing Service could improve maintenance and repairs (21%), such as ensuring they are completed properly and are more timely
- 9% each would like improvements to accommodation, such as ensuring it is appropriate/ big enough for the tenant or fixing health issues in the property, or would like help with issues with neighbours, such as anti-social behaviour, drug use, or dog ownership
Suggested improvements as a Housing Service
Summary
What could we do better as a Housing Service to support you?
Base: Those who are not ‘very satisfied’ (415)
| wdt_ID | Key themes | Percentage (%) |
|---|---|---|
| 1 | Improve maintenance and repairs e.g. completed properly, more timely | 21 |
| 2 | Accommodation e.g. more appropriate/ bigger, solve health issues (rats/mice, mould/damp, leaks) | 9 |
| 3 | Help with issues with neighbours e.g. ASB, drugs, dogs | 9 |
| 4 | Improve communications with tenants e.g. be more accessible, trained in things like neurodiversity, listen more, provide updates | 8 |
| 5 | Improve communal areas e.g. issues with tenants drinking/ doing drugs, improve cleaning and appearance | 7 |
| 6 | Quicker and more helpful/ proactive responses/ support | 5 |
| 7 | Feel well supported/ fine as it is | 2 |
| 8 | Rents e.g. make lower, amend how they are collected | 1 |
| 9 | Other | 3 |
| 10 | N/A / No relevant comment | 47 |
