| wdt_ID | Key themes | Percentage (%) |
|---|---|---|
| 1 | Happy as things are | 6 |
| 2 | Maintenance and repairs - completed properly, timely | 4 |
| 3 | Help with issues with neighbours (e.g. ASB) | 3 |
| 4 | Staff are good | 3 |
| 11 | Improve communal areas (e.g. drug usage, cleaner) | 2 |
| 12 | Outside area improvements | 2 |
| 13 | Improve safety (CCTV, wardens, Police patrols) | 2 |
| 14 | More/ better staff (i.e. contractors, housing officers) | 2 |
| 15 | Building maintenance (i.e. doors, improvements) | 1 |
| 16 | More communications with tenants (i.e. need a contact e.g. housing officer on site, more notice before visiting, more tenant meetings) | 1 |
| 17 | Bin/ bin area improvements (new, more recycling, collections) | 1 |
| 18 | Car park improvements | 1 |
| 19 | Improved waiting lists/ property allocation | 1 |
| 20 | Rat/ pest issues | 0.4 |
| 21 | Other | 1 |
| 22 | N/A / No relevant comment | 73 |
