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Summary

  • As in 2021, only 12% of users experienced difficulties using the short breaks pre-paid card
  • 91% of users rate the card as ‘good’ or ‘very good’. No one rates it as poor
  • Of the few experiencing difficulties, the most frequently selected issue is that they struggle to use it online (79%)

Did you have any difficulties using the short breaks pre-paid card?

Base: All those with a short breaks pre-paid card 2023 (114) | 2021 (317)

This chart shows that:
12% of parents/carers had difficulty using their short breaks pre-paid card (2023 sample), and 88% did not have any difficulty
12% of parents/carers had difficulty using their short breaks pre-paid card (2021 sample), and 88% did not have any difficulty

Overall, how do you rate the short breaks pre-paid card?

Base: All those with a short breaks pre-paid card (114)

This chart shows that:
70% of those with a short breaks pre-paid card found it to be very good, 21% found it to be good, and 9% were neutral about the short breaks pre-paid card

Please tell us what difficulties you experienced

Base: All those experiencing difficulties with short breaks pre-paid card (14*)*caution low base

This chart shows that:
79% of those experiencing any difficulties with the short breaks pre-paid card struggled to use it online
57% found the short breaks pre-paid card was not universally accepted
36% had payment issues with the short breaks pre-paid card
21% found it difficult to find out the balance
36% had other difficulties using the short breaks pre-paid card

Other difficulties experienced

This table shows the other ways respondents have experienced difficulties with using the short breaks pre-paid card. They are: Not valid on bus and Expired or waiting for new one.

wdt_ID Other difficulties experienced
1 Not valid on bus
2 Expired or waiting for new one