Difficulties accessing urgent care

• Long wait times are consistently the biggest problem in accessing urgent care services
• Being turned away and not knowing where to go for the right treatment continue to be issues for around a quarter of respondents having difficulties
• The high cost of car parking and poor patient care whilst waiting for treatment are highlighted as issues in ‘other’ responses

This chart shows why residents have had problems accessing urgent care services:
91% of residents in wave 6 said long wait times. This was 82% in wave 5
26% of residents in wave 6 were turned away. This was 34% in wave 5
24% of residents in wave 6 didn’t know where to go for the right treatment. This was 34% in wave 5
16% of residents in wave 6 were unable to get there. This was 18% in wave 5
9% of residents in wave 6 said lack of parking. This was 8% in wave 5
4% of residents in wave 6 said lack of public transport. This was 7% in wave 5
8% of residents in wave 6 gave a different reason. This was 3% in wave 5