Difficulties accessing pharmacy

• Not having what residents need in stock and the cost of prescriptions and treatments are consistently the two main problems experienced
• Not being able to get the information or advice they need seems to have become less of an issue for residents, although it is still the third most common problem
• The main problems mentioned in ‘other’ responses are the limited opening times i.e. only during working hours and poor customer service

This chart shows why residents have had problems accessing a pharmacy:
50% of residents in wave 6 said not having what they needed in stock. This was 44% in wave 5
44% of residents in wave 6 said the cost of prescriptions and treatments. This was 43% in wave 5
25% of residents in wave 6 couldn’t get the information or advice they needed. This was 47% in wave 5
17% of residents in wave 6 couldn’t get through on the phone. This was 20% in wave 5
13% of residents in wave 6 said lack of parking. This was 5% in wave 5
2% of residents in wave 6 were unable to get to a pharmacy. This was 30% in wave 5
1% of residents in wave 6 said lack of public transport. This was less than 1% in wave 5
24% of residents in wave 6 gave a different reason. This was 16% in wave 5