Difficulties accessing GP

• The three main problems remain the same as the previous wave i.e. no appointments available, long wait on the telephone and unable to get an appointment in a suitable timeframe. However, the proportion of residents experiencing each of these issues has dropped by between 9% and 11%
• Poor customer service such as feeling fobbed off, going round in circles, unclear processes, or vulnerable people being sent away are mentioned in ‘other’ responses

This chart shows why residents have had problems accessing their GP practice:
69% of residents in wave 6 said no appointments available. This was 78% in wave 5
67% of residents in wave 6 had a long wait on the telephone. This was 76% in wave 5
63% of residents in wave 6 couldn’t get an appointment in a time frame that suited them. This was 74% in wave 5
49% of residents in wave 6 couldn’t get through on the phone. This was 59% in wave 5
44% of residents in wave 6 couldn’t get an appointment on a day or time that suited them. This was 36% in wave 5
40% of residents in wave 6 said E-consult was unavailable. This was 47% in wave 5
23% of residents in wave 6 said call-back waiting times. This was 22% in wave 5
20% of residents in wave 6 don’t like using e-consult. This was 14% in wave 5
11% of residents in wave 6 are not confidents doing this online. This was 6% in wave 5
9% of residents in wave 6 said lack of parking. This was 10% in wave 5
6% of residents in wave 6 were unable to register at a GP. This was 2% in wave 5
4% of residents in wave 6 were unable to get to a GP practice. This was 3% in wave 5
2% of residents in waves 5 and 6 said lack of public transport
2% of residents in wave 6 don’t have online access. This was 1% in wave 5
4% of residents in wave 6 gave a different reason. This was 5% in wave 5