Sources of information and advice

• Awareness is highest for Citizens Advice Portsmouth (71%). Hive Portsmouth is known to 54% of residents, whilst the council’s cost of living online hub, Advice Portsmouth, Switched on Portsmouth, the council’s cost of living helpline and Community helpdesk are known to between 20% and 30% of residents
• Usage is very low across all sources of information and advice (81% not using any). Only 8% have used Citizens Advice Portsmouth, and less have used each of the other options

This chart shows that:
71% of residents are aware of Citizens Advice Portsmouth, and 8% use it
54% of residents are aware of HIVE Portsmouth, and 3% use it
30% of residents are aware of The council’s cost of living online hub/web pages, and 4% use it
29% of residents are aware of Advice Portsmouth, and 2% use it
28% of residents are aware of Switched on Portsmouth, and 2% use it
25% of residents are aware of The council’s cost of living helpline, and 1% use it
20% of residents are aware of Community helpdesk, and 2% use it
1% of residents are aware of Other sources, and 1% use them
16% of residents are not aware of any of these, and 81% have not used any

Sex

Females are more likely to be aware of, and use, the council’s cost of living online hub/web pages (8% use), HIVE Portsmouth (6% use) and Advice Portsmouth (3% use).

Males are more likely to be aware of, and use, the Community helpdesk (3% use). They are also more likely to use Citizens Advice (10%).

Age

Awareness of the council’s cost of living online hub seems to decrease with age although those using it come from a range of demographics. The youngest demographic are also more likely to be aware of, and use, Community helpdesk (8% use).

Those aged 25-44 are more likely to be aware of Citizens Advice although residents from all age ranges use its services.

Disability

Those with a disability are more likely to use the council’s cost of living online hub/web pages (7%), HIVE Portsmouth (7%), Advice Portsmouth (4%) and Citizens Advice (10%).

Ethnic group

Those from a White ethnic group are more likely to be aware of the various sources of information and advice, particularly Citizens Advice (77%).

Those from an ethnic minority group are more likely to use the council’s cost of living helpline (5%) and hub/web pages (12%), and the Community helpdesk (11%).

Household income

Those from the higher income brackets are more likely to be aware of HIVE Portsmouth, Community helpdesk, Citizens Advice and Switched On Portsmouth.

Those from the lowest income bracket are more likely to use all sources of information and advice except HIVE Portsmouth which is used by a small proportion of residents from all income brackets.

Housing status

Those living in rental accommodation are more likely to be aware of and use most sources of information and advice.