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Summary

  • Beyond expressing general praise for their landlord, tenants who left comments expressing why they are satisfied with their home being well maintained feel that responses are proactive and reliable in this regard. Some tenants also raise areas for improvement, however, such as mentioning specific issues that have not been resolved, or noting that communal areas could be improved
  • Specific issues that have not been resolved lead many tenants to feeling neither satisfied nor dissatisfied that their home is well maintained. Other comments indicate that the council could be more involved in maintenance, with tenants maintaining their home themselves or feeling more could be done in this regard
  • The condition of their home, including issues like mould and damp or the quality of repairs and maintenance jobs, leaves many tenants feeling dissatisfied that their landlord provides a home that is well maintained. Dissatisfaction is also expressed with the involvement or responsiveness of their landlord, as well as issues beyond their individual property, with the building or communal areas

Please explain why you are ‘very’ or ‘fairly’ satisfied that your landlord provides a home that is well maintained?

Base: Those who are ‘very satisfied’ or ‘fairly satisfied’ that their home is well maintained (744)
wdt_ID Key themes Percentage (%)
1 General praise 9
2 Response is proactive and reliable 4
3 Specific issues mentioned that have not been resolved 4
4 Could improve communal area 4
5 Condition is good 2
9 Contactable/ reachable 1
10 Other 2
11 N/A / No relevant comment 79

Please explain why you are 'neither satisfied nor dissatisfied' that your landlord provides a home that is well maintained.

Base: Those who are ‘neither satisfied nor dissatisfied’ that their home is well maintained (122)
wdt_ID Key themes Percentage (%)
1 Specific issues haven’t been resolved e.g. relating to health or hygiene, like mould 18
2 Tenant maintains it themselves 5
3 More could be done to maintain 2
10 Other 5
11 N/A / No relevant comment 70

Please explain why you are ‘very’ or ‘fairly’ dissatisfied that your landlord provides a home that is well maintained?

Base: Those who are ‘very dissatisfied’ or ‘fairly dissatisfied’ that their home is well maintained (80)
wdt_ID Key themes Percentage (%)
1 Home not in good condition e.g. mould, damp 22
2 Landlord does not maintain/ not responsive 12
3 Building/ communal areas 10
10 Poor quality and efficiency of repairs/ maintenance 8
11 Other 2
12 N/A / No relevant comment 55