Search
Generic filters

Summary

  • Satisfaction that their landlord provides a home that is safe is expressed through general praise and specific comments on their building being safe (meeting safety checks) and secure. Although, some find that there is room for improvement still, such as highlighting specific issues with people, damp, mice, or poor repairs
  • The most frequent issue raised by tenants who are not satisfied that their home is safe relate to problems with other people and anti-social behaviour
  • Many tenants who are not satisfied find areas for improvement to the safety of their building, such as security provisions like CCTV or secure doors, as well as improving the response or quality of repairs. Others are concerned about health and safety risks like mould, mice, or fire exits

Please explain why you are ‘very’ or ‘fairly’ satisfied that your landlord provides a home that is safe?

Base: Those who are ‘very satisfied’ or ‘fairly satisfied’ that their home is safe (742)
wdt_ID Key themes Percentage (%)
1 General praise/ satisfaction 7
2 Property could be improved 5
3 Physical building meets safety standards/checks e.g. gas, fire alarms, carbon monoxide 4
4 Specific safety issues e.g. issues with people, damp, mice, poor repairs 4
5 Security 2
9 Portsmouth City Council is responsive 1
10 Other 2
11 N/A / No relevant comment 80

Please explain why you are not ‘satisfied’ that your landlord provides a home that is safe?

Base: Those who are ‘neither satisfied nor dissatisfied’, ‘fairly dissatisfied’ or ‘very dissatisfied’ that their home is safe (196)
wdt_ID Key themes Percentage (%)
1 Issues with people/ ASB 17
2 Improvements to building 9
3 Security could be improved e.g. doors, CCTV, issues with break-ins 8
4 Repairs/ response from the council 7
5 Health risks e.g. mould, mice 4
9 Fire concerns e.g. exits 2
10 Better in the past/ used to feel more safe 2
11 Other 7
12 N/A / No relevant comment 53