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Summary

  • Over three quarters of tenants are satisfied that their landlord provides a home that is well maintained (79%), whilst 9% are dissatisfied
  • Levels of being ‘very satisfied’ are highest amongst those living in Wecock Farm, Leigh Park, in temporary social housing, and those living in a house or a bungalow (over 60%)
  • Overall, dissatisfaction is low between different areas, stock type, and property type, apart from in Landport and those living in bungalows, although there is a small base for this
  • Levels of satisfaction are generally high for all age groups (apart from those aged 18-24, although this group has a small base), but satisfaction increases to over 85% for those aged 55 and older
  • Those from white ethnic groups and with a disability express higher levels of satisfaction than their counterparts

How satisfied or dissatisfied are you that your landlord provides a home that is well maintained?

Total sample

Base: Weighted sample (946)

This chart shows how satisfied or dissatisfied tenants are that their landlord provides a home that is well maintained:
52% are very satisfied, 27% are fairly satisfied, 13% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 3% are very dissatisfied.

 

By area

Base: from top to bottom - 40 | 238 | 169 | 52 | 164 | 161 | 107 | 15* | *Caution small base

This chart shows how satisfied or dissatisfied tenants are that their landlord provides a home that is well maintained by area:
Of those living in Wecock Farm, 71% are very satisfied, 11% are fairly satisfied, 13% are neither satisfied nor dissatisfied, and 6% are fairly dissatisfied.
Of those living in Leigh Park, 68% are very satisfied, 22% are fairly satisfied, 3% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 2% are very dissatisfied.
Of those living in Somerstown, 52% are very satisfied, 32% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 3% are very dissatisfied.
Of those living in Portsea, 49% are very satisfied, 30% are fairly satisfied, 15% are neither satisfied nor dissatisfied, and 6% are fairly dissatisfied.
Of those living in Buckland, 44% are very satisfied, 36% are fairly satisfied, 13% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 2% are very dissatisfied.
Of those living in Paulsgrove, 43% are very satisfied, 23% are fairly satisfied, 26% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 2% are very dissatisfied.
Of those living in Landport, 41% are very satisfied, 31% are fairly satisfied, 12% are neither satisfied nor dissatisfied, 8% are fairly dissatisfied, and 8% are very dissatisfied.
Of those living in Supported, 10% are very satisfied, and 90% are neither satisfied nor dissatisfied.

By stock type

Base: from top to bottom - 7* | 844 | 80 | 15* | *Caution small base

This chart shows how satisfied or dissatisfied tenants are that their landlord provides a home that is well maintained by stock type:
Of those living in Temporary social housing, 95% are very satisfied, 1% are fairly satisfied, and 4% are neither satisfied nor dissatisfied.
Of those living in General needs, 54% are very satisfied, 28% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 3% are very dissatisfied.
Of those living in Housing for older people/ sheltered housing, 33% are very satisfied, 22% are fairly satisfied, 43% are neither satisfied nor dissatisfied, 2% are fairly dissatisfied, and less than 1% are very dissatisfied.
Of those living in Other supported housing, 9% are very satisfied, 1% are fairly satisfied, 89% are neither satisfied nor dissatisfied, and 1% are fairly dissatisfied.

By property type

Base: from top to bottom - 266 | 14* | 135 | 531 | *Caution small base

This chart shows how satisfied or dissatisfied tenants are that their landlord provides a home that is well maintained by property type:
Of those living in a House, 69% are very satisfied, 20% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 1% are very dissatisfied.
Of those living in a Bungalow, 66% are very satisfied, and 34% are fairly dissatisfied.
Of those living in a Flat/ maisonette in low-rise building, 51% are very satisfied, 31% are fairly satisfied, 6% are neither satisfied nor dissatisfied, 7% are fairly dissatisfied, and 5% are very dissatisfied.
Of those living in a Flat in high-rise building, 43% are very satisfied, 30% are fairly satisfied, 19% are neither satisfied nor dissatisfied, 5% are fairly dissatisfied, and 3% are very dissatisfied.

By age

Base: from top to bottom - 22* | 123 | 184 | 184 | 185 | 248 | *Caution small base

This chart shows how satisfied or dissatisfied tenants are that their landlord provides a home that is well maintained by age:
Of those aged 18-24 years, 7% are very satisfied, 26% are fairly satisfied, 67% are neither satisfied nor dissatisfied, and less than 1% are fairly dissatisfied.
Of those aged 25-34 years, 47% are very satisfied, 24% are fairly satisfied, 8% are neither satisfied nor dissatisfied, 14% are fairly dissatisfied, and 7% are very dissatisfied.
Of those aged 35-44 years, 52% are very satisfied, 21% are fairly satisfied, 16% are neither satisfied nor dissatisfied, 9% are fairly dissatisfied, and 2% are very dissatisfied.
Of those aged 45-54 years, 46% are very satisfied, 26% are fairly satisfied, 23% are neither satisfied nor dissatisfied, 2% are fairly dissatisfied, and 3% are very dissatisfied.
Of those aged 55-64 years, 54% are very satisfied, 34% are fairly satisfied, 3% are neither satisfied nor dissatisfied, 6% are fairly dissatisfied, and 3% are very dissatisfied.
Of those aged Over 65 years and over, 60% are very satisfied, 28% are fairly satisfied, 8% are neither satisfied nor dissatisfied, 2% are fairly dissatisfied, and 1% are very dissatisfied.

By ethnicity

Base: White ethnic groups (824) | Non-white ethnic groups (102)

This chart shows how satisfied or dissatisfied tenants are that their landlord provides a home that is well maintained by ethnicity:
Of those from white ethnic groups, 53% are very satisfied, 27% are fairly satisfied, 14% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 2% are very dissatisfied.
Of those from non-white ethnic groups, 37% are very satisfied, 29% are fairly satisfied, 7% are neither satisfied nor dissatisfied, 23% are fairly dissatisfied, and 4% are very dissatisfied.

By disability

Base: Disability (486) | No disability (421)

This chart shows how satisfied or dissatisfied tenants are that their landlord provides a home that is well maintained by disability:
Of those with a disability, 56% are very satisfied, 26% are fairly satisfied, 9% are neither satisfied nor dissatisfied, 8% are fairly dissatisfied, and 1% are very dissatisfied.
Of those without a disability, 49% are very satisfied, 26% are fairly satisfied, 18% are neither satisfied nor dissatisfied, 4% are fairly dissatisfied, and 4% are very dissatisfied.